Senior Associate, FX Client Support

About the role

Global FX & Electronic Trading Support team at LSEG provides the FXAll platform enabling banks and asset managers to trade foreign exchange efficiently. The Senior Associate delivers frontline client support, troubleshooting trading workflow, FIX connectivity and API issues while collaborating with product, technology and operations teams. Mumbai, India, on-site role with potential relocation assistance.

What you’ll do

• Provide frontline support to global FXAll clients and resolve service requests
• Investigate and troubleshoot client‑reported issues using logs and diagnostic tools
• Analyze trading activity to determine root causes and drive resolution
• Partner with product, technology, network and operations teams to resolve complex issues
• Communicate case updates professionally to clients throughout the lifecycle
• Monitor support cases to ensure SLA adherence and high service standards
• Build strong relationships with clients and internal stakeholders
• Contribute to knowledge‑sharing, process improvement and operational excellence initiatives

What you’ll bring

• Understanding of FX markets and electronic trading
• Strong troubleshooting and problem‑solving skills
• Excellent client communication and stakeholder management
• Knowledge of FIX protocol and STP processes
• Ability to analyze trading data and identify root causes
• Experience with API integrations and platform support

Skills

Benefits

• Healthcare benefits
• Retirement planning options
• Paid volunteering days
• Wellbeing initiatives