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Hiring companyAirbus
Verified today
Service Delivery Manager
Bangalore,IN,India Full-time Hybrid
About the role
Extended Enterprise Services at Airbus India focuses on delivering reliable, efficient product environments and managing enterprise-wide licensing. The Service Delivery Manager drives vendor and contract management, continuous service improvement, and performance across demand, incident, and problem management while defining product strategy and ensuring compliance. Bangalore, hybrid work model, with flexible arrangements and relocation support.
What you’ll do
- Ensure product reliability and availability
- Manage time, cost, and quality of product delivery
- Define and execute product strategy
- Coordinate licensing and SAM policies globally
- Identify savings in software renewals and maintenance
- Classify and resolve incidents across workplace apps
- Improve KPIs and UX through continuous improvement
- Guide business to adopt modern platform capabilities
What you’ll bring
- EE Vendor Management
- Contract Management (autonomous)
- Continuous Service Improvement
- Business plan development (autonomous)
- Performance management (autonomous)
- Delivery of services (autonomous)
- Budget management
- Stakeholder communication
Nice to have
- ITIL knowledge
- Agile Scrum/SAFe/Kanban experience
- Advanced English
- French (optional)
- German (optional)
Skills
Vendor ManagementContract ManagementService ImprovementBusiness PlanningPerformance ManagementIncident ManagementDemand ManagementStakeholder Communication