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Hiring companyTATA CONSULTANCY SERVICES LTD.

Verified today

Delivery Manager Lead, Service Delivery Lead

Mumbai,India Full-time On-site

About the role

Business Process Services at Tata Consultancy Services drives data‑driven culture and delivery excellence. The Delivery Manager Lead mentors Lean Six Sigma projects, builds quality management competencies, and leads automation initiatives to improve client operations. Mumbai, on-site, shift flexibility with travel as required.

What you’ll do

  • Conduct thought‑leadership workshops and roadmap development
  • Mentor and lead process improvement projects using Lean Six Sigma
  • Develop competencies in Quality Management Systems and digital transformation
  • Drive innovation and automation projects for award‑winning case studies
  • Implement No Surprise framework to proactively manage process risks
  • Engage clients and internal stakeholders to deploy delivery excellence initiatives

What you’ll bring

  • 10+ years experience in business process improvement
  • LSS Black Belt certification
  • Lean Six Sigma project leadership
  • Experience with automation and data analytics
  • Exposure to service industry processes
  • Willingness to work all shifts and travel

Skills

Lean Six SigmaProcess ImprovementQuality ManagementData AnalyticsAutomationClient Management

Education

  • MCOM
  • MBA
  • CA/ICWA
  • Engineering

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