Senior Customer Success Engineer I

About the role

Senior Customer Success Engineer I at DigitalOcean focuses on Kubernetes support, guiding strategic customers through onboarding, migrations, and production readiness. Leverages deep expertise in Kubernetes cluster management, networking, storage, and observability tools to troubleshoot complex issues and drive platform improvements. Acts as escalation point for high‑impact incidents, collaborates with Product and Engineering, mentors junior engineers, and contributes to documentation and automation. Requires 4–7+ years in technical support, SRE, or cloud engineering, CKA certification, and strong Linux, networking, and communication skills.

What you’ll do

• Deliver advanced Kubernetes support, cluster provisioning, scaling, security
• Troubleshoot production issues: performance, pod scheduling, ingress, storage, security
• Guide customers onboarding, migrations, Kubernetes adoption
• Escalate high‑impact issues, coordinate with Engineering, Product
• Design scalable, resilient, secure Kubernetes architectures
• Mentor junior engineers, contribute docs, playbooks, automation
• Partner cross‑functionally to shape support strategy, feature needs
• Use observability tools to diagnose bottlenecks

What you’ll bring

• 4–7+ years technical support, SRE, DevOps, or cloud engineering
• Certified Kubernetes Administrator (CKA)
• Hands‑on Kubernetes cluster management, deployments, troubleshooting
• Deep knowledge of Kubernetes components (API server, etcd, scheduler, controller manager, kubelet)
• Solid Linux, cloud infrastructure, distributed systems foundation
• Strong networking: Kubernetes networking, ingress, load balancing, storage (PVC, CSI)
• Expertise troubleshooting across application, container, infrastructure layers
• Customer‑first mindset, high‑pressure business‑critical support
• Strong communication, independent ownership, cross‑team collaboration

Nice to have

• Experience with managed Kubernetes platforms (DOKS, EKS, GKE, AKS) and multi‑cloud or hybrid environments
• Infrastructure‑as‑Code tools: Terraform, Helm, Ansible
• CI/CD pipelines, GitOps (ArgoCD, Flux)
• Observability tools: Prometheus, Grafana, Loki, OpenTelemetry
• Kubernetes security best practices (RBAC, network policies, secrets)
• Open‑source contributions, blogs, documentation
• Advanced Kubernetes certifications (CKAD, CKS)
• Programming/scripting languages (Go, Python, Bash)

Skills

Benefits

• Competitive benefits package
• Employee Assistance Program access
• Local employee meetups
• Flexible time off policy
• Conference reimbursement
• LinkedIn Learning access
• Equity compensation
• Bonus potential