Reservation Executive

About the role

Reservations Team at ACCOR in Mumbai, India. The Reservation Executive manages room bookings, optimizes occupancy, and ensures exceptional guest service while coordinating with reservation associates and corporate accounts. This on-site role involves forecasting, revenue analysis, and supervising daily reservation operations, with opportunities for career growth in hospitality.

What you’ll do

• Process room reservations accurately using booking software
• Develop and implement sales techniques to maximize revenue
• Maintain corporate guest database and ensure data accuracy
• Respond to customer inquiries and resolve issues promptly
• Prepare and analyze monthly forecasts and occupancy reports
• Coordinate with team to ensure seamless reservation services
• Supervise and delegate tasks to reservation associates
• Apply discounts and corporate rates per policy

What you’ll bring

• High school diploma or equivalent
• 1-2 years reservation or hospitality experience
• Proficiency with reservation management systems
• Strong communication and customer service skills
• Analytical skills for forecasting and reporting
• Advanced Microsoft Office proficiency
• Fluent English (written and verbal)

Skills

Education

High School