About the role

Fairmont Udaipur Palace hospitality team manages luxury dining experiences. The Event Executive handles reservation inquiries via phone, email and online platforms, coordinates table assignments with the restaurant manager, and ensures VIP and special occasion guests receive personalized service. Role based in Udaipur, on-site with shift work including weekends and holidays, supporting seamless front‑of‑house operations.

What you’ll do

Answer telephone, email and online reservation requests promptly
Manage reservations using OpenTable, SevenRooms or similar systems
Confirm, modify and cancel reservations per guest requests
Coordinate table assignments with restaurant manager and host
Welcome and seat guests, handling VIP and special occasion needs
Maintain accurate reservation records and guest profiles
Follow up on no‑shows and reservation confirmations
Escalate guest complaints and ensure compliance with service standards

What you’ll bring

Diploma or Bachelor's in Hospitality Management or related field
1-2 years reservation or front‑office experience
Proficiency with OpenTable, SevenRooms or similar
Microsoft Office proficiency
Strong verbal and written English communication
Excellent telephone etiquette and customer service
Ability to work fast‑paced, multitask environment
Flexibility for shifts, weekends and holidays