Loan Servicing Representative - Mortgage

About the role

Wells Fargo is seeking a Loan Servicing Representative to support the Loan Servicing functional area in Hyderabad, India. Day-to-day, you will review, research, analyze, calculate, and submit moderately complex mortgage claims, handle moderate-to-high complexity inquiries from customers, title companies, vendors, and internal personnel, and recommend process improvements. You will receive direction from Loan Servicing supervisors, escalate non-routine questions, and provide guidance to less experienced peers while ensuring compliance with federal, state, client, and company policies.

What you’ll do

• Support Loan Servicing functional area or processes
• Identify opportunities to improve various areas within Loan Servicing and recommend solutions
• Review, research, analyze, calculate, and submit mortgage claims that are moderately complex in nature
• Perform moderately complex administrative, transactional, operational, or customer support tasks
• Review, research, process, and respond to written and phone inquiries of moderate to high complexity from customers, title companies, vendors, and internal personnel pertaining to loans and various ar
• Receive direction from Loan Servicing supervisors
• Escalate non-routine questions to experienced individuals
• Use relevant information and independent judgment to review and file claims while ensuring compliance with all federal, state, client, and company policies, procedures, and regulations

What you’ll bring

1+ year of Loan Servicing support experience, or equivalent demonstrated through work experience, training, military experience, or education

Skills