Associate Cloud Support Analyst

About the role

Hyland Cloud Support team ensures customers get reliable assistance for the Nuxeo platform. The analyst troubleshoots installations, configurations, and customizations, audits code, and collaborates with product, engineering, and cloud ops to resolve issues. Works hybrid in Hyderabad with 3 days onsite and 2 days remote, participates in on‑call rotation with compensation for after‑hours support.

What you’ll do

• Resolve technical issues including software installation, application configuration, and Nuxeo customization
• Audit and debug source code to guide customers
• Communicate case status via ticketing, phone, video, email, or chat
• Monitor and route support cases, collaborating with internal teams
• Identify and submit software defect cases
• Contribute to documentation and knowledge base
• Adhere to change control policies for cloud environments
• Participate in on‑call rotation with after‑hours compensation

What you’ll bring

• Associate's degree in Business or related field or equivalent experience
• 2+ years technical support or software development experience
• Proficiency in Java and JavaScript (Polymer or similar)
• Experience with Docker and Kubernetes
• Hands‑on with AWS cloud services
• Familiarity with MongoDB or PostgreSQL
• Strong problem‑solving and communication skills
• Fluent English

Skills

Education

Associate's degree