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Hiring companyHyland
Verified 4 days ago
Associate Cloud Support Analyst, Nuxeo
Hyderabad,India,India Full-time Hybrid
About the role
Technical Support team at Hyland provides cloud assistance for Nuxeo solutions, ensuring customers receive timely resolution of technical issues. The Associate Cloud Support Analyst troubleshoots basic technical problems, owns support cases from intake through resolution, and communicates progress to customers. Hybrid role based in Hyderabad, India, with three days per week onsite, offering opportunities to work with cloud environments and collaborate across teams.
What you’ll do
- Troubleshoot and resolve basic technical issues using company tools
- Maintain ownership of support cases from intake to resolution
- Provide regular communication to customers on case progress
- Monitor and route support requests via internal systems
- Identify and submit software defect cases
- Adhere to Change Control Policy for cloud environments
- Escalate issues appropriately and collaborate with team members
What you’ll bring
Associate's degree in Business or related field
Nice to have
- Customer service experience
- Strong communication skills
- Critical thinking and problem solving
- Organizational and multitasking abilities
Skills
Technical troubleshootingCustomer communicationIncident managementCloud supportDocumentation