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L2 Support Engineer
About the role
Nexthire’s SA Tech seeks an experienced L2 Support Engineer to deliver advanced technical assistance across Windows, macOS, Linux, and mobile platforms. The role involves diagnosing and resolving hardware and software issues, managing system and network performance, and ensuring security compliance. The engineer will lead a small team, mentor junior staff, and collaborate on IT infrastructure projects. Strong communication, problem‑solving, and independent work skills are essential. Candidates should hold a bachelor’s degree in Computer Science or related field, possess 4‑10 years of L2 support experience, and be proficient in OS troubleshooting, network management, and security best practices. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Windows Server are advantageous.
What you’ll do
- Provide advanced technical support for Windows, macOS, Linux, and other OS
- Troubleshoot and resolve hardware and software issues on laptops, desktops, tablets, and mobile devices
- Manage and resolve system and networking issues to minimize downtime
- Perform regular system maintenance, updates, and patch management
- Collaborate with team members on IT infrastructure projects
- Lead and mentor junior engineers, providing guidance and technical expertise
- Monitor system performance and implement improvements
- Ensure security and compliance standards across all systems and devices
- Document technical issues, solutions, and best practices
- Deliver excellent customer service to internal and external stakeholders
What you’ll bring
- Bachelor’s degree in Computer Science, IT, or related field
- 4‑10 years of L2 System Engineer experience
- Strong knowledge of Windows, macOS, Linux operating systems
Nice to have
- CompTIA A+, Network+, or Microsoft Certified: Windows Server
- Experience in team management and mentoring junior engineers
Skills
Education
Bachelor's