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Hiring companyExotel
Verified today
Tech Support Engineer L2
Bengaluru, Karnataka, India Full-time
About the role
Customer Operations team at Exotel builds a cloud‑based customer engagement platform serving millions of daily interactions. The L2 Support Engineer owns system reliability, leads root‑cause analysis of production incidents, and drives architectural improvements while collaborating with Delivery, Product, and Engineering. Bengaluru, India, on‑site with rotational 24/7 shift schedule, relocation assistance available.
What you’ll do
- Own resolution of mission‑critical production issues
- Lead RCA reviews and implement systemic improvements
- Identify performance bottlenecks and propose architectural changes
- Configure and deploy patches, releases, and updates
- Serve as SME for production systems and integrations
- Collaborate with Delivery, Product, and Engineering on system design
- Mentor L1/L2 engineers on troubleshooting best practices
- Automate recovery workflows and improve monitoring tools
What you’ll bring
- 4+ years technical support or SRE experience
- 3+ years backend development support
- Proficiency in DBMS, SQL, UNIX/Linux
- Python programming experience
- Understanding of CI/CD pipelines and observability
Skills
Backend SupportProduction ReliabilityDevOpsSREPythonSQLUNIX/LinuxCI/CD