QE
Hiring companyQuess Enterprise
Verified today
Tech Support Engineer
Bangalore, Karnataka, India Full-time On-site
About the role
Tech Support Engineer at Quess Enterprise in Bangalore provides frontline IT support, diagnosing and resolving hardware, software, and network issues for end users. The role involves troubleshooting, system monitoring, and maintaining service quality through ticketing systems. Engineers collaborate with cross‑functional teams to implement solutions, document procedures, and ensure compliance with internal standards. Strong communication and problem‑solving skills are essential for effective user assistance and knowledge sharing. The position supports both on‑site and remote users, contributing to continuous improvement of support processes and customer satisfaction.
What you’ll do
- Diagnose and resolve technical issues
- Provide end‑user support
- Escalate complex problems
What you’ll bring
- Basic computer troubleshooting skills
- Knowledge of Windows/Linux systems
- Strong communication skills
Nice to have
- Experience with ticketing systems
- Understanding of network protocols
- Customer service mindset
Skills
Problem solvingTechnical documentationTime management