E
Hiring companyExotel
Verified today
Tech Support Engineer 1
Bengaluru, Karnataka, India Full-time On-site
About the role
Exotel Support Team builds and maintains the omnichannel contact centre and communication API suite for millions of daily conversations. The Tech Support Engineer resolves customer tickets, simulates issues to find fixes, and collaborates with Customer Happiness, Success, Sales, Product, and Engineering teams. Bengaluru office, on-site work model, shift schedule required.
What you’ll do
- Analyze and resolve customer tickets
- Simulate customer issues to identify solutions
- Collaborate with cross‑functional teams
- Provide phone, chat, and email support
What you’ll bring
Engineering degree or 1-3 years tech support experience
Nice to have
- DBMS
- RDBMS
- Linux CLI
- SQL
- API
Skills
DBMSRDBMSLinux CLISQLAPITroubleshootingCustomer SupportShift Work
Education
Engineering degree