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Hiring companyNexthire

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L2 Support Engineer

Gurugram, Haryana, India Full-time On-site

About the role

Support L2 engineer for HFM, Python, .NET, SQL. Resolve incidents, perform RCA, develop scripts, optimize queries, collaborate with L1, dev, business users, monitor performance, support month‑end/year‑end closing, maintain documentation, follow incident/change/problem processes.

What you’ll do

  • Provide L2 support for HFM applications
  • Diagnose & resolve incidents within SLA
  • Perform RCA and escalation
  • Develop & support Python/.NET scripts
  • Optimize SQL queries for troubleshooting
  • Collaborate with L1, dev, business users
  • Monitor performance & flag issues
  • Support month‑end/year‑end closing
  • Maintain documentation & SOPs
  • Follow incident, change, problem management

What you’ll bring

  • 5–7 yrs Application/Production Support experience
  • Hands‑on HFM, Python, .NET, SQL skills
  • Ticketing tools (ServiceNow, Jira) experience
  • Basic financial systems & reporting knowledge
  • Strong troubleshooting & analytical skills
  • Rotational shift (7 AM–11 PM IST) readiness
  • Excellent communication & coordination

Nice to have

Oracle Hyperion suite exposure, automation/scripting, consolidation process knowledge

Skills

HFMPython.NETSQLServiceNowJiraTroubleshootingAnalyticalCommunication

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