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Hiring companyKyndryl Holdings
Verified today
L2 Support Engineers
RMZ TITANIUM, India Full-time Hybrid
About the role
Kyndryl’s Technical Support team in Bangalore empowers clients by troubleshooting complex hardware, software, and system issues, ensuring rapid resolution and customer satisfaction. The role involves diagnosing escalated problems, performing IMAC activities, and supporting training and onboarding for users. Work is hybrid‑friendly, with onsite presence at RMZ TITANIUM and remote collaboration across the team.
What you’ll do
- Diagnose and repair complex equipment, software, and systems
- Escalate issues to development teams
- Support training and onboarding of users
- Perform IMAC activities and data backup/restore
- Document resolutions and maintain ticketing system
What you’ll bring
- 3+ years application and infra support
- Bachelor’s in CS/IT
Nice to have
- Experience in Customer Service or Technical Support
- Cisco certified
- Network automation/scripting
Skills
Hardware troubleshootingSoftware supportTicketing systemsIMACNetwork automationScriptingCustomer serviceIncident management
Benefits
- Hybrid-friendly culture
- Well‑being programs
- Career development opportunities
- Free certifications
- Learning resources