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Hiring companyAlcon
Verified today
Customer Service Specialist CDA & PA
Bangalore, India Full-time On-site
About the role
Alcon seeks a Customer Service Specialist to manage pre-sale and post-sale support for business and consumer segments in Bangalore. The role involves resolving technical and non-technical issues, maintaining master data accuracy, and ensuring compliance with internal controls. This full-time position operates on-site in India.
What you’ll do
- Provide remote and direct customer support via phone, chat, or text
- Manage master data creation, validation, and reconciliation
- Resolve customer complaints and maintain loyalty
- Coordinate with sales and distribution teams for order management
- Ensure compliance with AFCM, CLC, and GxP regulations
- Monitor internal controls and risk awareness
- Support audit processes and ad-hoc reporting
- Supervise administrative tasks and streamline processes
What you’ll bring
- Experience in customer service and support
- Knowledge of master data maintenance
- Understanding of SOPs and compliance
- Ability to analyze and resolve issues
Skills
customer servicemaster datacomplianceproblem solvingdata analysisSOP adherenceorder managementinternal controls