Senior Customer Service Executive

About the role

Muthoot FinCorp seeks a Senior Customer Service Executive to enhance branch operations and drive customer satisfaction. The role ensures process adherence, promotes products through cross‑selling and upselling, and leads promotional activities to acquire new customers. Based in Bhaoji, on-site work model, the executive manages daily transactions, maintains records, and builds strong customer relationships to support financial well‑being.

What you’ll do

• Ensure quality and operational efficiency through process adherence
• Promote products and services, achieving cross‑sell and upsell targets
• Conduct promotional activities and referral programs for customer acquisition
• Handle day‑to‑day transactions and maintain accurate records
• Build and retain customer relationships to improve financial well‑being

What you’ll bring

• 2-4 years experience in lending or financial services
• Graduate degree

Skills