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Hiring companyStartek

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Manager IT Vendor Management

Gurugram, Haryana, India Full-time On-site

About the role

Manager IT Vendor Management at Startek oversees the end-to-end lifecycle of IT vendor relationships in Gurugram, India. The role requires a strategic thinker who can align vendor capabilities with business objectives, ensuring high-quality service delivery and cost-effective solutions. Responsibilities include sourcing, negotiating contracts, monitoring performance metrics, and managing risk across the vendor portfolio. The manager collaborates closely with IT, finance, and legal stakeholders to drive continuous improvement and maintain compliance with corporate policies. A strong analytical mindset is essential for evaluating vendor data, forecasting spend, and identifying savings opportunities. Excellent communication and negotiation skills enable effective stakeholder engagement and conflict resolution. This position offers the chance to shape vendor strategy in a dynamic environment, contributing directly to Startek’s operational excellence and innovation goals.

What you’ll do

  • Lead vendor selection and onboarding processes.
  • Monitor vendor performance against SLAs.
  • Drive cost savings and process improvements.
  • Coordinate with IT, finance, and legal teams.
  • Report on vendor portfolio health to senior leadership.

What you’ll bring

  • Bachelor's degree in Business, IT, or related field.
  • 5+ years of vendor management experience in IT services.
  • Proven track record in contract negotiation and cost optimization.
  • Strong analytical skills with data-driven decision making.
  • Excellent communication and stakeholder engagement abilities.

Nice to have

  • PMP or equivalent project management certification.
  • Experience with ITIL or procurement frameworks.
  • Familiarity with SaaS and cloud vendor ecosystems.

Skills

Vendor relationship management.Contract negotiation.Performance metrics analysis.Risk assessment and mitigation.Cross-functional collaboration.

Education

Bachelor's Degree

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