TC
Hiring companyTATA CONSULTANCY SERVICES LTD.
Verified today
Senior Associate, Employee Helpdesk
Mumbai,India Full-time On-site
About the role
Employee Helpdesk team at Tata Consultancy Services provides HR support across onboarding, payroll, benefits and employee relations. The Team Leader supervises a group of associates, monitors daily operations, handles escalations and produces trend reports to improve service delivery. Based in Mumbai, on-site work model.
What you’ll do
- Supervise team in managing HR queries and concerns
- Monitor daily operations, allocate workloads and ensure SLA compliance
- Handle major employee grievances and coordinate with HR/ER teams
- Analyze helpdesk trends, prepare reports and recommend improvements
- Drive training, knowledge-sharing and continuous learning initiatives
- Act as liaison between HR leadership and the helpdesk team
- Promote a culture of accountability and employee‑centric service
What you’ll bring
- 5-7 years HR operations/helpdesk experience
- 2 years supervisory experience
- In-depth knowledge of HR processes and systems
- Strong stakeholder management skills
- Analytical and reporting expertise
- Excellent oral and written communication
- Ability to handle confidential data
Skills
HR query managementSLA complianceTrend analysisStakeholder liaisonTeam trainingHR systemsEmployee relationsReporting
Education
Bachelor's degree