Customer Support Representative

About the role

Farnell, an Avnet company, seeks a Customer Support Representative to manage North American customer inquiries and resolve order issues. The role involves multichannel support via calls, emails, and chat, requiring US shift availability in Bangalore. This is a full-time position focused on maintaining positive customer relations and ensuring efficient order processing.

What you’ll do

• Respond to customer inquiries and resolve issues
• Expedit critical orders and research order status
• Provide quote preparation, order tracking, and invoicing support
• Handle returns, discrepancy resolution, and credit issues
• Maintain positive customer relations and resolve complaints fairly
• Identify opportunities to improve processes and procedures
• Maintain electronic and hard copy records
• Collaborate with internal departments and external customers

What you’ll bring

• High School Diploma or equivalent
• North American support multichannel experience (Calls, Emails, Chat)
• Experience working exclusively during US shift timings
• eCommerce (Order to Cash) knowledge

Skills

Education

High School Diploma or equivalent