About the role

Farnell, an Avnet company, seeks a Customer Support Representative to manage North American customer inquiries and resolve order issues. The role involves multichannel support via calls, emails, and chat, focusing on eCommerce order-to-cash processes during US shift timings. This is a full-time position based in Bangalore, India.

What you’ll do

Respond to customer inquiries and resolve issues
Expedit critical orders and research order status
Provide quote preparation, order tracking, and invoicing support
Handle returns, discrepancy resolution, and credit issues
Maintain positive customer relations and resolve complaints fairly
Identify opportunities to improve processes and key performance metrics
Maintain electronic and hard copy records
Collaborate with internal departments and external customers

What you’ll bring

High School Diploma or equivalent
North American support multichannel experience (Calls, Emails, Chat)
Experience working exclusively during US shift timings
eCommerce (Order to Cash) knowledge

Skills

multichannel supportorder managementproblem-solvingcommunication skillseCommerce knowledgeUS shift availabilityEnglish fluencycomputer proficiency

Education

High School Diploma or equivalent