Customer Service Assistant Team Lead

About the role

Customer Service team at Mouser Electronics manages daily service operations and drives business growth. The Team Lead oversees staff hiring, training, performance, and develops service strategies while handling multi‑currency orders and ensuring excellence. Bengaluru, Karnataka, India, on-site.

What you’ll do

• Manage daily customer service operations and staff
• Develop and track service excellence goals and business opportunities
• Hire, train, and evaluate team members
• Handle multi‑currency orders, profit margins, and pricing strategies
• Support other departments and branches as needed
• Maintain product knowledge and stay current with industry trends

What you’ll bring

• Minimum 1 year as a Lead/Coordinator or 2 years total at Mouser
• Bilingual in local language and English
• Proficient typing, math, and currency conversion skills
• PC experience with Windows, MS Office, and internet/e‑commerce tools

Education

Bachelor's Degree