E
Hiring companyEXL
Verified today
Assistant Manager - Customer Service Strategy & Planning - Customer Engagement
Pune, Maharashtra, India Full-time On-site
About the role
Assistant Manager leading customer service strategy and planning, overseeing teams to ensure quality, productivity, and continuous improvement. Drives coaching, feedback, and escalation management, supports new hires, and collaborates with clients and internal stakeholders to maintain compliance and process excellence.
What you’ll do
- Lead and manage customer service teams
- Ensure quality, productivity, and attrition targets
- Monitor transactions and implement improvements
- Provide coaching and feedback to staff
- Handle escalations and client interactions
- Ensure compliance with policies and regulations
What you’ll bring
Graduate degree required
Skills
Knowledge of service processes and systemsProficient with desktop computer systemsStrong coaching and feedback skillsClear written and verbal communication
Education
Bachelor's Degree