Z
Hiring companyZscaler
Verified today
Senior Technical Success Manager
Bangalore,IND Full-time Hybrid
About the role
Technical Success team at Zscaler drives secure digital transformation by guiding customers through Zero Trust adoption. The Senior Technical Success Manager builds deep stakeholder relationships, provides technical governance, and creates adoption strategies while collaborating across Sales, Support, and Product. Bangalore, hybrid (3 days onsite), relocation assistance available.
What you’ll do
- Build and nurture relationships with key customer stakeholders
- Provide expert technical guidance and governance for Zscaler solutions
- Drive adoption through insights, risk mitigation, and proactive recommendations
- Manage complex escalations across Sales, Support, and Product
- Develop and share best practice guides, playbooks, and training content
- Collaborate with internal teams to ensure seamless integration and operationalization
What you’ll bring
- 8+ years in customer-facing technical roles
- 3+ years in Technical Account Management or Customer Success
- Experience in Cloud, Web Security, Networking, or Infrastructure
- Strong technical acumen aligning business challenges to security solutions
- Ability to analyze customer data for adoption strategies
- Foundational AI/ML knowledge applied to security solutions
- Understanding of HTTP, DNS, SSL, DLP, Sandbox, SDWAN, CASB
- Proficiency with network troubleshooting tools
Skills
Customer SuccessTechnical Account ManagementCloud SecurityNetwork ProtocolsAI/ML FundamentalsRisk MitigationStakeholder ManagementPlaybook Development
Benefits
- Comprehensive health plans
- Parental leave options
- Retirement savings options
- Education reimbursement
- In-office perks