Senior Technical Consultant

About the role

Senior Technical Consultant – Client Success at o9 Solutions, a leading AI‑first enterprise planning platform. The role focuses on ensuring seamless platform operations for customers, managing automated batch processes, troubleshooting issues, and collaborating with DevOps, Support, Product, and Customer teams to deliver a stable and scalable solution environment. Based in Bangalore, the position is hybrid with on‑site and remote work.

What you’ll do

• Ensure timely response, recovery, and resolution of batch automation disruptions while meeting customer SLAs
• Monitor and maintain smooth operations of o9’s cloud‑based platform
• Work closely with DevOps and Support teams to troubleshoot and resolve system issues
• Validate, transform, and manage customer data using SQL, SSIS, Excel, Apache NiFi, Hadoop, PySpark, Hive
• Analyze customer data, understand functional/technical dependencies, and ensure data integrity
• Support CI/CD processes and improve system reliability
• Monitor and analyze system performance metrics for continuous improvement
• Develop automation scripts using Python, Bash, or PowerShell
• Fine‑tune performance, automate manual processes, and implement system checks
• Create and execute integration test cases; track and resolve bugs/issues

What you’ll bring

2–5 years of relevant experience in technical consulting, support, or similar roles

Nice to have

• Python
• SQL
• ETL tools like SSIS
• Scripting languages Python, Bash, PowerShell
• Cloud platforms AWS, Azure, or Google Cloud (preferred)
• Planning tools SAP, Oracle, e2open, Kinaxis, JDA (preferred)
• Data processing tools Hadoop, PySpark, Hive (preferred)

Skills

Benefits

• Flat organization
• Entrepreneurial culture
• Diversity and inclusion
• Work‑life balance
• Unlimited fun

Education

Bachelor’s degree in Computer Science, Engineering, Supply Chain, Operations Research, Statistics, or related quantitative field