Z
Hiring companyZscaler
Verified today
Senior Technical Success Manager
Mohali,IND Full-time Hybrid
About the role
Technical Success team at Zscaler drives secure digital transformation by guiding customers through Zero Trust adoption. The Senior Technical Success Manager builds deep stakeholder relationships, provides expert technical guidance, drives adoption, and manages escalations across Sales, Support, and Product. Mohali, India, hybrid (3 days onsite), relocation assistance available.
What you’ll do
- Build and nurture relationships with key customer stakeholders
- Provide expert technical guidance and governance for Zscaler solution integration
- Drive adoption through insights, risk mitigation, and proactive recommendations
- Manage complex escalations across Sales, Support, and Product teams
- Create and share best practice guides, playbooks, and videos
What you’ll bring
- 8+ years in customer-facing technical roles
- 3+ years in Technical Account Management or Customer Success
- Experience in Cloud, Web Security, Networking, or Infrastructure
- Strong technical acumen aligning business challenges to security solutions
- Proven data analysis to drive adoption strategies
- Foundational AI/ML knowledge
- Understanding of networking protocols and security technologies
Skills
Zero TrustCustomer SuccessTechnical GovernanceRisk MitigationNetwork SecurityAI/ML FundamentalsStakeholder ManagementEscalation Management
Benefits
- Health plans
- Parental leave
- Retirement options
- Education reimbursement
- In-office perks