Senior Technical Customer Success Manager

About the role

Customer Success team at Menlo Security partners with enterprise and mid‑market clients to ensure they extract maximum value from Menlo's Isolation‑powered Cloud Security Platform. The role drives renewals, upsell and cross‑sell opportunities, conducts Quarterly Business Reviews, and provides technical guidance on integrations such as SSO and cloud APIs. Based in Bangalore, Karnataka, India, on‑site work model.

What you’ll do

• Drive contract renewals and identify upsell/cross‑sell opportunities
• Conduct Quarterly Business Reviews to demonstrate ROI
• Provide technical guidance on product integrations and resolve issues
• Collaborate with Sales to ensure smooth handoff from pre‑sales to post‑sales
• Manage renewal pipeline and deliver accurate forecasts
• Build strong relationships with key stakeholders across technical and executive levels

What you’ll bring

• 5+ years customer success or account management in B2B SaaS
• Cybersecurity industry experience
• Proven record of enterprise account growth and retention
• Ability to engage C‑level executives
• Strong project management and organizational skills
• Technical knowledge of web proxies, SSO, cloud security integrations
• Excellent written and verbal communication