Senior Customer Care Technical Specialist

About the role

Toast empowers the restaurant community with technology to help them thrive. As a Senior Customer Care Technical Specialist in Chennai, you serve as the primary support contact for restaurant clients via chat, voice, and casework channels. You troubleshoot technical issues, communicate complex information clearly, and collaborate with teams to improve support processes. This role operates on a hybrid model with rotational shifts.

What you’ll do

• Serve as first point of contact for restaurant customers via Chat, Voice, and Casework
• Deliver exceptional experiences by solving technical and functional issues proficiently
• Communicate complex technical information clearly to non-technical users
• Manage multiple customer interactions while using internal systems appropriately
• Collaborate closely with team members to share knowledge and best practices
• Expand product expertise through training, real-time support, and hands-on experience
• Support process improvements to create a seamless support experience
• Meet SLAs and KPIs while delivering consistent results

What you’ll bring

• 2–4 years of customer support experience, preferably in tech/SaaS
• Bachelor’s degree in any discipline
• Top-notch verbal and written English communication skills
• Solid troubleshooting ability across hardware/software
• Ability to adapt quickly, multitask, and perform under pressure
• Fast typing skills and comfort using multiple tools/systems
• Willingness to work 24/7 rotational shifts including weekends/holidays
• Customer-first mindset with empathy and collaborative attitude

Skills

Benefits

• Competitive compensation and benefits programs
• Flexible lifestyle support with changing needs
• Access to AI tools to build faster and independently
• Commitment to Diversity, Equity, and Inclusion

Education

Bachelor’s degree in any discipline.