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Hiring companyToast
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Senior Customer Care Tech Specialist
Bengaluru,Karnataka,India Full-time Hybrid
About the role
Customer Care team at Toast builds a restaurant platform and ensures seamless support for restaurant partners. The Senior Customer Care Tech Specialist resolves billing and technical issues via chat, voice, and casework, collaborates with teammates to share knowledge, and drives process improvements. Bengaluru, hybrid model with at least 3 days onsite per week for the first year, rotational 24/7 shifts including weekends and holidays.
What you’ll do
- Provide top‑notch support via chat, voice, and tickets
- Communicate complex technical info to non‑technical users
- Manage multiple customer interactions using internal systems
- Collaborate with team to share best practices
- Continuously expand product expertise through training
- Support process improvements for seamless support
What you’ll bring
- 2-4 years customer support in tech/SaaS
- Bachelor's degree in any discipline
- Excellent verbal and written English communication
- Strong troubleshooting of hardware/software
- Flexibility for night, weekend, holiday shifts
- Fast typing and multi‑tool proficiency
- Collaborative mindset and ability to share knowledge
Skills
Customer SupportSaaSTroubleshootingChatVoiceTicketingPOSCommunication
Education
Bachelor's degree