A
Hiring companyApna
Verified today
Customer Success Executive, Enterprise
Delhi,Delhi,India Full-time On-site
About the role
Enterprise Business Unit at Apna owns revenue, sales and customer retention. The Customer Success Executive nurtures relationships and expands business for Tier 5 enterprises, managing up to 300 orgs and driving net revenue retention. Delhi, on-site, relocation available.
What you’ll do
- Own Net Revenue Retention for assigned orgs
- Identify client requirements and propose customized solutions
- Upsell Apna's online solutions to corporate clients
- Analyze sales and usage data to inform product recommendations
- Interact with senior client management to present Apna offerings
- Manage complex sales situations and acquire new clients
- Oversee full sales cycle and ensure payment collection
- Monitor competitor activities and assist in counter‑strategy planning