Executive - Customer Success

About the role

Executive – Customer Success at Quess Enterprise drives enterprise client satisfaction and revenue growth in Hyderabad. This permanent, full‑time role focuses on managing key accounts, ensuring high renewal rates, and identifying upsell opportunities. The incumbent collaborates closely with sales, product, and support teams to deliver tailored solutions, leveraging data analytics and CRM tools to track performance metrics. Strong communication, problem‑solving, and stakeholder management skills are essential for building lasting relationships and fostering customer advocacy. The position offers a supportive on‑site environment with competitive benefits, professional development, and a clear path for career advancement within a leading HR services provider.

What you’ll do

• Manage key enterprise accounts
• Ensure high customer satisfaction and retention
• Drive renewal and upsell opportunities
• Collaborate with sales and product teams
• Analyze customer data to identify trends

What you’ll bring

• Strong customer relationship management skills
• Experience in SaaS account management
• Proven track record of driving renewals and upsells
• Data-driven decision making using CRM tools
• Excellent communication and presentation skills

Nice to have

• Bachelor's degree in Business or related field
• 3+ years of customer success experience
• Knowledge of SaaS industry

Skills

Benefits

• Health insurance coverage
• Paid time off and holidays
• Retirement savings plan
• Professional development opportunities
• Flexible work schedule