Senior Director, Customer Success Management

About the role

Customer Success team at Salesforce drives the Signature Success Plan, delivering proactive insights and tailored engagement for strategic customers. The Senior Director leads and mentors a dispersed team of Customer Success Managers and Directors, overseeing Signature obligations, renewals, and growth while shaping strategic account plans and executive relationships. Based in Hyderabad, India, this role operates on-site at the Salesforce office. The position offers a pathway to executive leadership within 12‑18 months.

What you’ll do

• Inspire and lead a team of Customer Success Managers, Directors, and Area Leads
• Own delivery of Signature Success obligations and drive renewals and growth
• Partner with customers to shape and execute strategic account plans
• Cultivate executive relationships with C‑level stakeholders
• Collaborate cross‑functionally with Sales, Renewals, Professional Services, and Product teams
• Develop regional growth strategies for Southeast Asia

What you’ll bring

• 15+ years in customer‑facing leadership roles
• 5+ years managing large, geographically dispersed Customer Success teams
• Enterprise SaaS or cloud technology experience
• Strong commercial acumen and sales partnership experience
• Proven operational rigor with measurable performance targets
• Deep expertise in Salesforce platform and ecosystem
• Extensive enterprise customer engagement with C‑suite executives
• Talent development and team building skills