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Hiring companyQuess Enterprise

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Senior Executive - Customer Success

Bangalore, Karnataka, India Full-time On-site

About the role

Senior Executive – Customer Success drives client engagement and adoption of Monster.com platform. Acts as trusted advisor to HR and recruiters, managing onboarding, training, and retention. Leads onsite and online training, visits key accounts monthly, and collaborates cross‑functionally to deliver value. Monitors success metrics, identifies growth opportunities, and ensures high customer satisfaction throughout the post‑sales lifecycle.

What you’ll do

  • Own client relationships: onboarding, training, adoption, retention.
  • Conduct onsite and online product training sessions.
  • Visit top customers monthly to strengthen relationships.
  • Serve as day‑to‑day contact, identify growth opportunities.
  • Collaborate with product, sales, support for seamless delivery.
  • Maintain and analyze customer success metrics.

What you’ll bring

3-7 years experience in HR, Customer Service, or Account Management.

Nice to have

Experience in B2B recruitment or tech industry.

Skills

Strong communication, strategic planning, project management, analytical mindset.

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