MS
Hiring companyMARUTI SUZUKI INDIA LTD.
Verified today
Application Support Analyst L2/L3
Gurgaon,India Full-time
About the role
Information Technology team at Maruti Suzuki India Ltd. ensures 24×7 availability of enterprise applications through SLA-driven support and automation. The analyst manages incident, request and problem lifecycles, performs RCA, configures applications, and supports change and release activities. Gurgaon, on-site role with hybrid collaboration across business, vendors, and development teams.
What you’ll do
- Manage incident, service request and problem lifecycle per ITIL
- Perform root cause analysis, bug identification and performance troubleshooting
- Handle application configuration, master data and workflow support
- Enable monitoring, log analysis and proactive issue detection
- Support change and release activities including UAT and validation
- Coordinate with business users, vendors and development teams
What you’ll bring
- 5-7 years L2/L3 enterprise application support
- Oracle Forms & Reports, PL/SQL, SQL
- .NET, Java or Python basics
- Splunk, AppDynamics monitoring
- Postman, SoapUI API troubleshooting
- ITIL incident/problem/change management
Skills
Oracle FormsPL/SQL.NETJavaPythonSplunkAppDynamicsITIL
Education
B Tech/ M Tech (IT/Computer Science)