OB
Hiring companyOneWest Bank
Verified today
Senior Manager, Application Support
Bangalore, India Full-time Hybrid
About the role
Commercial Bank Application Support Team at First Citizens India delivers critical application reliability and incident response for banking services. The Senior Manager leads a team of support engineers, oversees incident, problem and change management, monitors performance, and drives process improvements while collaborating with development, infrastructure and security groups. Bangalore, hybrid (3 days onsite).
What you’ll do
- Lead and mentor application support engineers
- Manage incidents, requests, problems and changes ensuring SLA compliance
- Perform root cause analysis and drive technical troubleshooting
- Monitor application performance and availability proactively
- Collaborate with development, infrastructure and security teams
- Maintain knowledge base of issues and solutions
- Prepare governance reports and ensure audit readiness
- Drive process improvements and efficiency initiatives
What you’ll bring
- 14+ years application support experience
- BE or MCA in Computer Science
- ITIL Foundation certification
- Experience with ServiceNow, Oracle, SQL
- Proficient with AppDynamics, Splunk, Kafka, OpenShift
- Cloud experience AWS and Azure
- Financial domain knowledge (core banking, payments)
- Managed teams of 10+ engineers
Skills
Incident ManagementProblem ManagementChange ManagementServiceNowCloud (AWS/Azure)Monitoring ToolsFinancial DomainTeam Leadership