C
Hiring companyCitigroup
Active listing
Applications Support Senior Manager, Vice President
Mumbai,Maharashtra,India Full-time Hybrid
About the role
Applications Support team at Citigroup drives stability and high availability for critical business applications. The Senior Manager leads multiple support teams, oversees incident resolution, resource planning, and collaborates with senior business heads to align technical solutions with strategic objectives. Mumbai, Maharashtra, India – Hybrid work model, relocation assistance available.
What you’ll do
- Manage one or more applications support teams
- Provide technical oversight across systems and applications
- Deliver holistic production environment insights to senior business leaders
- Guide incident and problem resolution with root cause analysis
- Develop and champion stability initiatives for high availability
- Oversee budget and resource planning for support functions
- Drive customer satisfaction and compliance with audit standards
What you’ll bring
- 6-10 years experience in applications support (preferred)
- People management experience
Nice to have
- Bachelor’s degree or equivalent
- Master’s degree preferred
Skills
People ManagementIncident ManagementApplication SupportResource PlanningStakeholder Communication
Education
Bachelor’s degree or equivalent, Master’s preferred