C
Hiring companyCitigroup
Active listing
Applications Support Senior Analyst, Assistant Vice President
Pune, Maharashtra, India Full-time On-site
About the role
Applications Support team at Citigroup provides stability and efficiency for Citi applications. The Senior Analyst resolves application issues, performs start‑of‑day checks, monitors systems, conducts risk reconciliations and creates support documentation. Pune, India, on‑site work model with occasional hybrid flexibility.
What you’ll do
- Provide technical and business support for Citi applications
- Maintain and monitor production application systems
- Perform start‑of‑day checks and regional handovers
- Conduct same‑day risk reconciliations
- Develop and maintain support documentation
- Identify and implement stability and efficiency improvements
- Escalate production issues and assess risk impact
- Coach and advise junior analysts
What you’ll bring
- 7-10 years application support experience
- Experience installing/configuring business applications
- Familiarity with programming languages
- Advanced execution and adaptability
- Strong written and verbal communication
- Analytical and problem‑solving skills
- Issue tracking and reporting tools
- Knowledge of problem management tools
Skills
Application SupportSystem MonitoringRisk ReconciliationTechnical DocumentationIssue TrackingProblem ManagementStakeholder CommunicationProcess Improvement
Education
Bachelor’s degree