About the role

SBI Card Customer Services team drives seamless support for credit card holders, resolving inquiries and complaints while meeting SLAs. The Executive – Retention & Activation role handles inbound/outbound calls, tracks AHT, CSAT, and cross‑sell targets, and identifies process gaps for continuous improvement. Based in Chennai, India, the position is on‑site with a focus on customer experience and retention.

What you’ll do

Handle inbound/outbound calls for credit card holders
Achieve daily targets (AHT, productivity, cross‑sell, retention, FCR, CSAT)
Provide real‑time inputs on process gaps
Maintain TAT of resolution
Document processes and ensure compliance

What you’ll bring

1-2 years overall experience
1-2 years relevant team handling/domain experience

Nice to have

Knowledge of customer service processes
Stakeholder management
Problem solving
Process orientation
Detail orientation

Skills

Customer serviceCall centerProcess improvementCross‑sellRetentionAHTCSATCompliance

Benefits

Robust wellness program
Rewards and recognition
Inclusive team culture
Medical insurance
Learning & development

Education

Graduate