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Hiring companyHDFC ERGO
Verified today
Senior Executive, Renewal Retention
Kolkata,West Bengal,India Full-time On-site
About the role
Renewals Team at HDFC ERGO General Insurance focuses on driving revenue through customer retention. The Senior Executive leads renewal initiatives, rigorously monitors premium payments, and ensures timely resolution of customer queries while meeting monthly and quarterly collection targets. Kolkata office, on-site work model, with a focus on high-volume outreach via calls, SMS, and email.
What you’ll do
- Lead and drive renewal processes across all stages
- Monitor premium payments and overdue accounts
- Conduct high-volume outreach via voice, SMS, and email
- Resolve internal and external customer queries promptly
- Achieve monthly and quarterly collection targets
What you’ll bring
- 1-4 years experience
- Graduate or MBA degree
Nice to have
- Experience managing customer service/renewals in life insurance
- Strong communication and interpersonal skills
- Ability to meet collection targets