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Hiring companyHDFC ERGO
Verified today
Senior Executive, Renewal Retention
Modasa,Gujarat,India Full-time On-site
About the role
HDFC ERGO General Insurance team focused on customer retention and renewal revenue. Leads rigorous follow‑up of renewals across premium paying, overdue and lapse stages, ensuring high monthly collection targets while providing superior customer service. Works from the Modasa branch with an on‑site presence, handling voice, SMS and email outreach to meet TAT and conversion goals.
What you’ll do
- Drive renewal processes and monitor all stages
- Conduct high‑volume customer outreach via calls, SMS and email
- Resolve customer queries promptly to maintain satisfaction
- Achieve monthly and quarterly collection targets
What you’ll bring
- Graduate or MBA from a premier institute
- 1-4 years experience managing customer service or renewals in life insurance
Skills
Renewal managementCustomer outreachCommunication skillsTarget achievement