Executive - Retention & Activation

About the role

SBI Card seeks an Executive for Retention & Activation in Sales Servicing to manage non-voice customer interactions. The role involves handling social media requests, resolving complaints, and liaising with internal teams to ensure service quality. This position is based in Chennai, India.

What you’ll do

• Handle social media requests from credit card holders
• Resolve customer service requests, complaints, and queries
• Liaise with Sales, Marketing, Risk, and Product teams
• Work proactively on probable escalation triggers
• Ensure real-time response on social media platforms
• Own and track mapping and allocation pending volume
• Ensure process documentation and compliance adherence

What you’ll bring

• Graduate in any discipline
• 1-2 years overall experience
• 1-2 years relevant team/domain experience
• Experience in ORM or Social Media Response

Skills

Benefits

• Wellness and wellbeing program
• Rewards and recognition program
• Inclusive Health Benefits including Medical Insurance
• Personal Accidental and Group Term Life Insurance
• Annual Health Checkup, Dental and OPD benefits

Education

Graduate in any discipline