JP
Hiring companyJio Platforms Limited
Verified today
Senior Digital Repair Specialist
Kanpur, Uttar Pradesh, India Full-time
About the role
Customer Service department at Jio Platforms focuses on ensuring seamless digital repair services for its customers. The Senior Digital Repair Specialist shortlists, onboards, and certifies partners/technicians, conducts training, audits, and manages field operations to maintain service quality. Based in Kanpur, on-site work model with travel to touchpoints as required, relocation assistance available.
What you’ll do
- Shortlist, onboard and certify partners/technicians
- Manage upgrades, terminations, and device inspections
- Conduct initial, reskilling, upskilling, and refresher training programs
- Deliver hands‑on field training through OJTs
- Track KPIs and performance metrics of partners and technicians
- Take corrective actions based on evaluations
- Guide issue resolution within TAT to ensure customer satisfaction
- Handle walk‑in customer interactions, device repairs/swaps, CRM entries, and software upgrades
- Travel to touchpoints as required
- Manage complaint handling, out‑calling, and coaching of Jio Associates
What you’ll bring
- 2-4 years experience in digital repair or telecom field
- Diploma in ECE/Telecommunication/IT/CS
Nice to have
- Customer focus
- Communication skills
- Problem solving
- Handset repair
- Spare operations knowledge
- CRM systems knowledge
- Technical field team management
Education
Diploma