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Hiring companyJio Platforms Limited
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Senior Digital Repair Specialist
Chikmagalur,India Full-time On-site
About the role
Customer Service team at Jio Platforms Limited focuses on digital repair and partner enablement. The Senior Digital Repair Specialist shortlists, onboards and certifies partners, conducts training and field coaching, tracks performance metrics and manages device repairs and upgrades. Based in Chikmagalur, on-site work model, with travel to touchpoints as needed.
What you’ll do
- Shortlist, onboard and certify partners/technicians
- Manage upgrades, terminations and device repairs
- Conduct initial, reskilling and refresher training programs
- Deliver hands‑on field training through OJTs
- Track KPIs and performance metrics of partners and technicians
- Take corrective actions based on evaluation outcomes
- Guide issue resolution within TAT to ensure customer satisfaction
- Conduct audits, inventory reconciliation and FTTx device inspections
- Handle walk‑in customer interactions and CRM entries
- Travel to touchpoints as required
- Manage complaint handling, out‑calling and coaching of Jio Associates
What you’ll bring
- 2-4 years experience
- Diploma in ECE/Telecommunication/IT/CS
Nice to have
- Customer Focus
- Communication Skills
- Problem Solving
- Handset Repair
- Spare Operations
- CRM Systems
- Technical Management
- Field Training
Education
Diploma in ECE/Telecommunication/IT/CS