JP
Hiring companyJio Platforms Limited
Verified today
Senior Digital Repair Specialist
Mumbai, Maharashtra, India Full-time On-site
About the role
Customer Service Department at Jio Platforms focuses on ensuring seamless digital device support and partner network performance. The Senior Digital Repair Specialist oversees partner onboarding, training, KPI tracking, and field service delivery, while handling customer repairs, CRM updates, and device inspections. Based in Mumbai, on-site work model with occasional travel to touchpoints.
What you’ll do
- Shortlist, onboard and certify partners/technicians
- Conduct training, upskilling, and field OJTs
- Track KPIs and manage performance of partners
- Handle customer device repairs, swaps, and CRM entries
- Travel to touchpoints and manage complaint resolution
What you’ll bring
- 2-4 years experience
- Diploma in ECE/Telecommunication/IT/CS
Skills
Customer FocusCommunication SkillsProblem SolvingHandset RepairSpare OperationsCRM SystemsTechnical KnowledgeField Team Management
Education
Diploma