JP
Hiring companyJio Platforms Limited
Verified today
Senior Digital Repair Specialist
Jhargram,India Full-time On-site
About the role
Customer Service team at Jio Platforms focuses on delivering reliable digital repair services to end‑users. The Senior Digital Repair Specialist oversees partner onboarding, certification, and field training, while managing KPI tracking, audits, and issue resolution to ensure high customer satisfaction. Based in Jhargram with on‑site work required, occasional travel to service touchpoints is part of the role.
What you’ll do
- Shortlist, onboard and certify partners/technicians
- Manage upgrades, terminations and inventory reconciliation
- Conduct initial, reskilling, upskilling and refresher training programs
- Deliver hands‑on field training and OJTs
- Track KPIs and take corrective actions
- Guide issue resolution within TAT
- Handle walk‑in customer repairs, swaps and CRM entries
- Travel to service touchpoints as required
What you’ll bring
- 2 to 4 years experience
- Diploma in ECE/Telecommunication/IT/CS preferred
Skills
Customer FocusCommunicationProblem SolvingHandset RepairSpares OperationsCRM SystemsTechnical Field Management
Education
Diploma