Business Intelligence Analyst I

About the role

Teleperformance seeks a Business Intelligence Analyst I to support data-driven decisions across the organization. The analyst will gather, blend, and analyze business intelligence data from industry reports, public sources, and internal field reports to uncover trends and insights. They will collaborate with Marketing, Logistics, Customer Service, and other departments to model the impact of potential strategies and recommend actions. The role requires a strong foundation in data analysis, proficiency with BI tools, and the ability to translate findings into clear, actionable recommendations. Candidates should hold a bachelor’s degree in a related field and have 1–2 years of professional experience in data analysis or a similar role. The position is full‑time, based in Gurgaon, India, and may involve leading junior analysts and setting day‑to‑day operational objectives. Teleperformance values diversity, inclusion, and employee development, offering a supportive environment for growth.

What you’ll do

• Analyze BI data to inform decisions
• Blend historical data from reports and sources
• Identify industry and geographic trends
• Partner with Marketing, Logistics, Customer Service to model outcomes
• Lead junior team members and set operational objectives

What you’ll bring

• Bachelor's degree in relevant field
• 1-2 years of professional experience

Skills

Education

Bachelor's