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Hiring companyQualys
Verified today
Senior Technical Support Engineer
Pune,IN,India Full-time On-site
About the role
Qualys Security TechServices team protects global customers by delivering expert technical support for security applications. The Senior Technical Support Engineer resolves complex vulnerability and web application security issues, collaborates with development and QA, and provides phone, email, and Teams assistance. Pune, India, on-site, hybrid schedule with rotational shifts as needed.
What you’ll do
- Resolve global customer and partner service requests
- Collaborate with cross‑functional teams for high satisfaction
- Provide support via phone, email, and MS Teams
- Act as primary contact for technical issues with Development and QA
- Deliver world‑class support in a secure SaaS environment
What you’ll bring
- 5+ years technical support
- Vulnerability Management experience
- In-depth TCP/IP and LAN/WAN knowledge
- Enterprise Linux/Unix administration
- Windows server expertise
- Familiarity with IIS, Apache, AD, DNS
- Firewall and IDS knowledge
- BS in Computer Science or equivalent
Skills
Technical SupportVulnerability ManagementNetwork SecurityLinux AdministrationWindows AdministrationScriptingTCP/IPCustomer Service
Education
Bachelor of Science in Computer Science