V
Hiring companyValtech
Verified today
L2 Support
Bengaluru,India Full-time Hybrid
About the role
Valtech Experience Innovation team seeks an L2 Support Associate Developer to ensure seamless operation of e‑commerce platforms and related services. The role provides functional support through ticket management, monitoring, reporting and recoveries while maintaining SLAs and prioritizing resolutions. Bengaluru, hybrid work model, with flexibility based on country policies.
What you’ll do
- Handle day‑to‑day support tickets
- Monitor system alerts and SFTP batch jobs
- Generate support reports
- Maintain SLA compliance
- Prioritize tickets for quality resolution
- Collaborate with cross‑functional teams
What you’ll bring
- 4+ years experience
- In‑depth knowledge of SFB2C
- Order Management system expertise
- ITIL incident process
- Understanding e‑commerce workflow
- ServiceNow
- Dynatrace
- Grafana
- Kibana
- Open Search
- Mulesoft
Skills
Support operationsTicket managementSystem monitoringITIL processesE‑commerce workflowServiceNowDynatraceGrafana
Benefits
- Hybrid flexibility
- Learning and development opportunities
- Competitive compensation