Senior Manager ServiceNow Pre-Sales

About the role

PwC's Advisory practice in Noida is hiring a Senior Manager for the ServiceNow Pre-Sales team within business application consulting. The role leads strategic pre-sales engagements, directs high-impact client interactions, and champions the technical sales process for ServiceNow solutions. Day-to-day work includes crafting sales strategies with leadership, delivering executive presentations and demos, mentoring pre-sales staff, and maintaining trusted advisor relationships with senior client stakeholders. The position is based in Noida.

What you’ll do

• Collaborate with sales leadership and executive teams to craft strategies that enhance market presence and optimize sales outcomes.
• Spearhead efforts to continuously improve and innovate ServiceNow offerings and ensure they align with client needs and industry trends.
• Develop and maintain strong relationships with senior client stakeholders, acting as a trusted advisor on ServiceNow capabilities and business value.
• Deliver compelling, tailored presentations and product demonstrations to influence and drive client decisions.
• Keep abreast of industry developments, competitor strategies, and technological advancements, positioning the firm as a thought leader in ServiceNow solutions.
• Facilitate a robust feedback mechanism to support continuous improvement of ServiceNow offerings and client satisfaction.
• Mentor and develop pre-sales staff to enhance their expertise and support career advancement.

What you’ll bring

• 10-15 years of progressive experience in IT service management with a strong emphasis on ServiceNow solutions, including leadership and management roles.
• Deep knowledge of ServiceNow platforms, architecture, and modules such as ITSM, ITOM, ITBM, HRSD, and CSM.
• Proven success leading and developing high-performing teams with strong strategic and operational skills.
• Superior communication and presentation skills capable of engaging and influencing executive-level audiences.
• B.E. / B.Tech / MCA / M.E / M.Tech / MBA / PGDM in regular full-time mode with no extension of course duration due to backlogs.
• Ability to drive discovery workshops as needed.
• Experience collaborating with sales leadership and executive teams to craft strategies that enhance market presence and optimize sales outcomes.
• Ability to develop and maintain strong relationships with senior client stakeholders as a trusted advisor on ServiceNow capabilities and business value.

Nice to have

Professional ServiceNow certifications are highly advantageous.

Skills

Education

B.E. / B.Tech / MCA/ M.E / M.TECH / MBA/ PGDM. All qualifications should be in regular full-time mode with no extension of course duration due to backlogs.