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Hiring companyEY
Verified today
Senior Manager, ServiceNow
Gurgaon, Haryana, India Full-time On-site
About the role
ServiceNow Practice at EY focuses on delivering large‑scale ServiceNow solutions and driving business growth. The Senior Manager leads a global team, overseeing end‑to‑end implementation, product development and pre‑sales activities across ITSM, ITOM, ITBM, HRSD and SecOps modules. Works from the Gurgaon office with an on‑site work model, collaborating with offshore teams and internal stakeholders to design, configure and roll out solutions while mentoring staff and driving practice development.
What you’ll do
- Lead ServiceNow practice group and define strategy
- Manage large, complex ServiceNow implementations globally
- Oversee offshore teams across all ServiceNow modules
- Drive pre‑sales engagements and client proposals
- Develop internal relationships and cross‑service collaboration
- Mentor and coach staff, conduct performance reviews
- Contribute to recruiting, retention and training initiatives
- Deliver projects meeting agreed objectives
What you’ll bring
- 10-15 years relevant experience
- ServiceNow CTA or CMA certification
- Lead global delivery teams
- Pre‑sales and business development experience
- Agile and Scrum Master certifications
- PMP certification
- ITIL Intermediate certification
- TOGAF or COBIT certification
Education
- High School Diploma/GED
- Technical Diploma
- Associate’s Degree
- Bachelor’s Degree
- Master’s Degree
- Doctorate Degree